Libraries are creating dynamic knowledge bases to capture both tacit and explicit knowledge and subject expertise for use within and beyond their organizations. In this book, readers will learn to move policies and procedures manuals online using a wiki, get the most out of Microsoft SharePoint with custom portals and Web Parts, and build an FAQ knowledge base from reference management applications such as LibAnswers. Knowledge Management for Libraries guides readers through the process of planning, developing, and launching their own library knowledge base. This A-Z guidebook will teach you how to implement tools that will help your colleagues communicate, collaborate, share documents and files, and greatly clarify and simplify workflows through projects such as: ·How to Create a Document Management System with Google Drive ·How to Construct a Web-Based Knowledge Base Using Wiki Software ·How to Set Up a Private Social Network for Your Staff with Yammer ·How to Create an Organizational Commons with WordPress ·How to Build a Library Intranet Site in Microsoft SharePoint ·How to Create a Dynamic FAQ with Springshare’s LibAnswers

"This work is part of a series of practical guidebooks that explain the many uses and applications of emerging technology. In it, Forrestal guides readers through the ins and outs of creating a knowledge base for policies, procedures, and other documents using real-life examples and an explanatory approach. The author’s amiable, easy-to-understand manner turns what could be a dry topic into an enjoyable experience. Readers will learn how to create a digital knowledge management system, whether a wiki, blog, or FAQ. Of special interest is the chapter on step-by-step library projects, which details how to set up and use Google Drive, Microsoft Sharepoint, Yammer, Wordpress, CBox and LibAnswers. In addition, it features chapters on ‘Tips and Tricks’ and ‘Future Trends.’ The latter is a short treatise describing the future of knowledge management, such as data portability and security concerns. Verdict: This is a valuable addition for library or office managers considering a move from paper policy manuals to digital knowledge management systems." - Library Journal