Have you ever wondered how to avoid hiring toxic people? Or how to understand people's nonverbal cues? Are you unsure of what to do if someone is crying? If so, you're not alone. During author Anne-Maartje Oud's two decades as a workplace behaviour specialist, she fielded countless questions from the people she trained. They all boiled down to the same thing: people wanted to know what to do in particular situations. What To Do If...? is a collection of the 35 questions that were asked most frequently in that time. By reading it, you can equip yourself to deal with many situations that you may not have even realised would be a challenge. What To Do If...? is divided into five sections, each of which has seven questions. With sections on personal development, communication, collaboration, leadership and difficult conversations, the book is packed with actionable advice and proven strategies to help you navigate the challenges of work life with confidence and aplomb.

"Must read, from the queen of dealing with difficult conversations." - Joe Navarro, Former FBI agent and author of Be Exceptional