According to a recent survey, social anxiety and shyness are on the increase. But we all need to communicate effectively in order to get on in life. This is as relevant to the retired widow as it is to the ambitious young business executive. Much of Carole Stone's time is now spent lecturing people on how to be more confident and network better. This book is a collection of the key things all of us need to know in order to go about our daily and business lives with confidence.