Get immediate answers to your toughest workplace questions!

In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions--in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.

You'll get practical solutions to your toughest workplace questions such as:
* How can I guarantee customer satisfaction?
* What questions should I ask in an interview?
* How do I deal with an angry employee?
* What can I do to overcome resistance to change?
* How can I get people to listen to me?
* What are the best ways to praise or reprimand employees?
* How can I produce an effective presentation?

The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues."
--Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting FirmsFührungskräfte brauchen ein zuverlässiges, handliches und übersichtliches Nachschlagewerk, das ihnen dabei hilft, angesichts der heutigen Informationsflut die benötigte Information schnell zu finden. Gesucht werden z.B. Antworten auf folgende Fragen: Wie führt man ein effektives Bewerbungsgespräch, wie setzt man Veränderungen am Arbeitsplatz um, wie bekommt man Streß in den Griff, wie findet man kreative Problemlösungen, wie leitet man effektive Meetings und wie gestaltet man optisch attraktive Präsentationen? Diese und andere Themen werden in "The Smart Manager's FAQ Guide" ausführlich behandelt.