Completely matching the syllabus, this book equips students with the knowledge, skills and attitudes to function effectively in a modern office environment. It also seeks to nurture and improve students' social responsibility, personal management skills and positive work ethics, as well as providing the foundation for further business education. Features This course will help students to: Develop an awareness of the principles, procedures and technological competencies required for office administration Develop various skills including interpersonal, planning, organising, problem solving and management Provide students with the capability to adapt to changes that affect the business environment Develop the wide range of attitudes, attributes and behaviours necessary for the world of work Lay the foundation for career development and further business education Key features include: Learning objectives Exam Tips Case Studies In-text questions to test progress Did you know? Key points Activities SBA guidance throughout, giving students the chance to develop the necessary skills throughout the course of study Examination-style questions at the end of each module to provide examination practice