Perfect your business communication skills and become a better leader with DK's newest practical business guide.

This new and improved edition will give you the tools to achieve effective communication both in the office and working from home. You'll discover how to enhance your communication skills by learning to understand your audience, communicate strategically, and discover which delivery approach is right for you.

Ever find it hard to have those crucial conversations with colleagues and clients? This management book will show you how to overcome barriers to communication, choose the right medium for your message, and make an impact.

In a slim and portable format, ideal for learning on-the-go, this practical guide offers:

• A clear and accessible approach, with step-by-step instructions, tips, and checklists, to engage and challenge-readers
• 'Ask yourself' features encouraging self-reflection and self-growth
• Eye-catching illustrations, graphics, and tables
• Real-world case studies to demonstrate and explain problem-solving and build confidence

Develop professionally and inspire others!