With a strong emphasis on practical hands-on learning, Hoeltke's THE COMPLETE TEXTBOOK OF PHLEBOTOMY, Sixth Edition has been fully updated to provide the critical skills and guidelines you need to be a successful health care professional. Organized in an easy-to-follow format, the material provides more than 20 clear, step-by-step procedures with related laboratory processes critical to building your knowledge, confidence and career success. THE COMPLETE TEXTBOOK OF PHLEBOTOMY covers the latest professional standards and competencies you need for certification. Real-world scenarios and prompts emphasize the phlebotomist's legal and ethical role in patient care decisions and thoughtfully connect complex concepts to the reality of today's health care environment.