The 5th edition has been thoroughly revised and updated to address a majority of the common and specialist administration units in the Business Services (BSB07) Training Package. The text has been split into three books to cover the different levels of TAFE and VET in schools certifications for business and business administration. Book 1 covers elective and core units of Certificate I in Business. Workbook activities are now integrated within the main text and include knowledge questions throughout the book, as well as practical work tasks on tear-out pages at the end of each chapter.