With lives on the line, Chris Voss has to negotiate with authority, control and success. Here, he shares the various psychological techniques he uses to get the outcome he wants and applies them to more common, everyday situations. By successfully getting people to see things your way, you're more likely to want walk from each negotiation with exactly what you want, whether you're arguing with the children or trying to buy a car. With 24 years of experience working for the FBI, Chris Voss has also taught at Georgetown University and Harvard Law School, applying and adapting his techniques to myriad situations.