Emotions impact any practitioner of dispute resolution; yet, there are very few programs with courses that explore the emotional side of disputes. In Mediation, Conciliation, and Emotions, Peter Ladd outlines the emotions found in disputes and how these emotions function in dispute resolution. The book is divided into two parts: emotions and mediation, and emotions and conciliation. These parts examine the phenomenon of mediation, how to control emotions during mediation sessions, and how different disputes require different modes of emotional reconciliation. Mediation, Conciliation, and Emotions offers practical advice and information about the role of emotions in dispute resolution. It is an indispensable tool for practitioners of dispute resolution. Author Peter Ladd has developed a computer program which simplifies scoring of the "Emotional Climate Inventory" offered in the book's Appendix. This program can be accessed via St. Lawrence University Graduate School of Education's website at www.stlawu.edu/education.

"Peter Ladd's Mediation, Conciliation, and Emotions expands the analysis of emotional content in a negotiation from the individual to the shared experience, exploring the establishment of "emotional climates" that arise between individuals and offering empirically based counsel for mediators and conciliators about how to help remedy undesirable emotional climates and create emotional climates more conducive to problem solving...Ladd teaches that when approaching a dispute, it may be as important to isolate the emotional quality of interaction between two people as it is to find out how each is feeling about the issue at hand. After providing the readers with tools to identify the emotional climates that form between disputants, Ladd offers detailed, empirically based advice for treating the various kinds of dysfunction that can arise in those climates." - Negotiation Journal