Communicating Effectively: Tools for Educational Leaders provides a unique perspective for aspiring and practicing educational leaders to expand their problem-solving and conflict-resolution strategies. Starting with an exploration of listening problems and solutions, this book evolves into an examination of how people perceive reality, what motivates them, and what happens when their needs are not met. The concepts of Process Communication, developed by clinical psychologist Taibi Kahler through his background in transactional analysis, provide the basis for the techniques from which educational leaders might choose. Communicating Effectively suggests new ways to understand the people with whom we interact, thus giving the reader useful information on how to communicate with them effectively.

"...a reference work providing helpful advice for communicating with various individuals and groups. Gilbert offers practical scenarios for identifying one's own communication personality and the personalities of our colleagues. He provides specific suggestions on ways to interact with others so that the message we wish to communicate is truly understood." - School Administrator

"Presenting strategies for problem-solving and conflict resolution, this book starts with an exploration of listening." - Reference and Research Book News