In Before Conflict: Preventing Aggressive Behavior, John Byrnes gets to the heart of the concept of aggression prevention. Rather than look strictly at violence and all its implications_fatalities, crime, and assault_Byrnes instead chooses to look ahead, in order to prevent violence rather than simply to act in reaction to it. By using a unique methodology of 'Aggression Management,' those responsible for the safety of others may circumvent the standard practice of mere 'conflict resolution' by dealing with the problem before it creates conflict. Because everyone experiences and manages anger differently, 'Aggression Management' teaches readers not only how to measure their own aggression, but that of others as well. The result empowers the reader to stop problems before they even develop. This book is recommended for anyone responsible for the safety of others, especially people who work in the fields of education, health care and social services, law enforcement, the retail food service industry, and the U.S. Postal Service.

"The abundance of sound solutions to violent behavior, as well as the identification of common errors in addressing violence, vaults this work way above the typical fare...The author's contribution to dealing with violence is a must addition to and security, government, or business professional's library. In fact, it should be read by anyone concerned with the escalation of violence who wants to do something about it." - Security Management

"Presents a systematic aggression prevention methodology, enabling readers to recognize the early signs of mounting aggression in others and themselves, and to employ strategies to prevent aggressive incidents which endanger individuals and organizations. Useful for those who are responsible for the safety of others in their work environment…would also be accessible to the general reader." - Booknews