How to deliver personalisation through simple, effective and evidence-based person-centred practices that change people's lives and help them achieve the outcomes they want

Personalisation means people, their families and carers having choice and control over their support on a day-to-day basis. To deliver personalised services, professionals and carers need to do more than just hand over financial control: they need to know what is important to a person, the best way to support them, how they communicate and how they make decisions.

This book will show how to deliver personalisation through simple, effective and evidence-based person-centred practice that changes people's lives and helps them achieve the outcomes they want. It covers why person-centred practice is relevant to the personalisation agenda and what person-centred thinking and person-centred reviews are, introducing the tools that can help you carry them out. It also explores the relationship between person-centred plans and support plans, and how person-centred practice can be used in the journey of support through adulthood – from prevention or the management of long-term health conditions to reablement, recovery, support in old age and at the end of life. There is also a chapter on taking a person-centred approach to risk.

This is an essential guide for all staff in health and social care including service providers, managers, practitioners and students.

"This book is a reference, a resource, and a toolbox... the book provided a detailed introduction to person-centred practice... Quotations and personal stories are used throughout to bring the text to life and demonstrate good practice. It is a very practical book, aimed at staff 'on the ground'. Every chapter is packed with examples of profiles, charts, action plans, and other tools that the reader can use to facilitate this approach." - British Journal of Occupational Therapy