To successfully compete in the modern world, organisations are accelerating their digital transformations. It is essential for them to utilise best practice methods when implementing new systems and adopting new technologies. The Super User Model is a proven methodology for delivering digital transformation projects, including large scale transitions.

This book is designed to help project, learning and change professionals who are responsible for this delivery by introducing the Super User Model and how to use it. It provides the tools, techniques, and theory needed to plan out where and how Super Users can add value at each phase of a project - across software design, change management, testing, and training - and to manage Super User Networks beyond the transition into business as usual for sustained benefits.

If your organisation is investing in new technology, you cannot afford not to use Super Users in taking the latest step in your digital transformation journey.