With a focus on doing the right thing right the first time, Lew Ireland has constructed a solid presentation on how to invest in quality throughout all the project management processes.

Understanding the customer's requirements and the essential nature of planning to meet quality expectations is explored thoroughly, and there is solid discussion of the quality-the choice of resources, the human factors, the effects of internal and external demands, the tools, the management techniques, the methodologies, and the costs-associated with infusing quality into project management.

The book is essential reading to learn more about one of the knowledge areas of A Guide to the Project Management Body of Knowledge (PMBOK®).