Across Europe, there is an intense search for new and sustainable approaches to providing welfare. Demographic change, new social risks and other factors call for new ideas to maintain and enhance the performance and quality of social services and to enable the participation of all citizens in an inclusive society.

Against this background, and based on the findings of the EU research platform INNOSERV and empirically obtained research results from text and video material, this book provides insights into current approaches and practices to improve and transform social services.