This new edition of Highly Recommended has been completely revised to take account of innovations and changing practices within the sector. Highly Recommended 1 and Highly Recommended 2 provide students with simple, functional language for dealing with customers and colleagues in a variety of situations, from taking reservations to dealing with complaints. The course offers a straightforward approach to developing speaking and listening skills in the context of the hotel and catering industry.

• Topics reflect the real contexts trainees will encounter in their working lives.
• Emphasis on understanding and speaking English in practical situations.
• Two listening sections with accompanying tasks in every unit.
• Clear focus on key functional expressions and topic-related vocabulary.
• Activity section in each unit involving real-world communicative tasks.
• New review sections to check progress.