This book introduces support staff, paraprofessionals and students to the workplace. Informing readers of the latest developments in the sector, the text provides them with a practical, educational underpinning to library and information work across the sectors. It introduces the structure and functions of the principal types of library and looks at the key areas of competence necessary for the efficient and informed practice of a wide range of tasks. Contents include:

• management perspectives
• information and communications technology
• recruitment, supervision
• digital libraries
• electronic resources
• user services
• customer service
• library cooperation
• information skills

Readership: This is an essential self-development tool for all new entrants to the sector. It is ideal for parprofessional training and as a continuing professional education reader for the non-professional.