Administrators must respond to parents, students, and stakeholders in the wake of a school crisis in order to inform them, allay fears, and to counteract rumors. Most often, school superintendents, principals, deans, and school security officers seek a concise reference for help in writing messages when a crisis occurs. This book, which includes completed models and sample letter responses, addresses daily issues ranging from bullying to student dropout rates and it offers more than thirty completed documents to work with, to adapt to, and to utilize. Using or reworking the examples provided here will meet the leader's immediate need for appropriate, well-written, and timely communication. For all educational leaders.

"...Helen M. Sharp...provides a valuable resource for both new and expierenced superintendents and other school administrators." - School Administrator, January 2008