With new and updated material this is the second edition of a work which has long been regarded as one of the best introductions to NLP and, in particular, its Language of Communication model, available. It introduces the reader to a remarkable new approach to the study of human communications and therapeutic change. Managers, sales people, consultants, therapists, parents, educators - anyone interested in or involved with influential communications and personal change - will benefit from reading this book, which is written in an informal and entertaining style.