The legal services industry is changing and, for most law firms, the greatest challenge is to remain competitive and profitable. This Special Report presents practical strategies to help law firms protect and sustain their profitability as shifting client expectations, advanced technology and global influences alter the status quo. Authors Norman Clark and Lisa Walker Johnson demonstrate that although the traditional factors influencing profitability remain valid, new strategies must be adapted in order to meet new financial realities. Key topics include: •Changes in the legal services industry •Pricing, productivity and cost management •Staff compensation This report highlights what sustainable profitability really means and how it can be achieved in any law firm.