This book is bang up to date with diverse and challenging case material from financial crisis to military threats - no other current book rivals its rich content and insights into analysis and problem solving. The process of SSM is strikingly detailed. It is an excellent source for teaching for both postgraduates and undergraduates and for practitioner reference. I will use this book in my University teaching, my research and my international consultancy.' - Mike Walsh, Stirling University Management School, UK 'This book is an important addition to the literature on soft systems methodology from one of the originators of the approach. It is of particular value to practitioners, containing numerous examples of well-formulated root definitions and complex conceptual models and their use in a variety of live consultancy projects.' - Mike Jackson, University of Hull, UK 'Wilson and van Haperen offer a comprehensive treatment of the ideas underpinning Soft Systems Thinking. Their work clarifies the actual practice of Soft System Methodology for those seeking to manage complexity in the real world. This book is a rare achievement that I suspect will become a classic for students, academics and practitioners alike.' - Alberto Franco, Loughborough University, UK

What is Soft Systems Methodology? How can it help make sense of complex business scenarios, providing solutions to challenging problems? Soft Systems Thinking, Methodology and the Management of Change identifies the challenges encountered by practitioners of SSM and provides the means of overcoming them. Featuring a unique prologue tracing the history of Systems Engineering back to its beginning in Lancaster in 1966, this authoritative text reflects on the evolutionary process of arguably the most significant research programme on the use of systems ideas in problem solving. It explores how this branch of systems-based thinking is applied and brings SSM firmly into the modern day. Key benefits: - Written by one of the major developers of SSM - Demonstrates the use of Conceptual Model Building - Includes a range of in-depth case studies and gives real-world guidance on the use of SSM