Building on Level One, this volume of Human Factors in Healthcare continues to enhance and develop the SHEEP model, delving deeper into the challenges of leadership, conflict resolution, and decision making that healthcare professionals currently face. Presenting the five components of the SHEEP framework; Systems, Human Interaction, Environment, Equipment, and Personal, this book allows readers to develop their own human factors based approach within their workplace. Through a wealth of real-life examples of errors and patient safety issues drawn from the author's experience from over twenty years in healthcare, it enables the identification of potential patient safety pitfalls and offers solutions on how to avoid them. Written in a clear and engaging style, this is a valuable resource for guiding healthcare professionals including doctors and nurses through the requirements of the human factors-based approach to leadership, conflict resolution, and decision making. See also: Human Factors in Healthcare: Level One 978-0-19-967060-4