...A comprehensive text exceptionally valuable for training executives and trainers alike. The book is laden with practical examples. The authors use a triad model to depict a well organized approach for addressing today's training needs... Adrienne M. Kirkeby, Training and Human Resource Consultant

The authors offer proven skills, training, and educational applications that develop individual employee thinking for total quality management, ISO 9000, or other quality-team business programs. It develops the great potential of using cognitive-based learning to empower people for quality and workplace leadership, systems that move beyond traditional behavior-based training techniques. The authors explain what can and cannot be done to increase creative thinking, insight, and adult intelligence. They provide bottom-line measures for assessing the effectiveness of training procedures and show how a commitment to substantive life-long employee education can build a stronger business and corporate presence in the marketplace of the future.