Book Series – J-B-UMBS Series

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Anders Gustafsson
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Paper book «Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System», authors Anders Gustafsson, Matthew D. Johnson – фото №1
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Paper book «Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation», authors Anders Gustafsson, Matthew D. Johnson – фото №1