Book A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

Name: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
SKU: 20421941
Price: 13230 UAH
Availability: OutOfStock

Andrew Waite

Product code: 20421941

Format

Book language

Publisher

Year of publication

Category

Service. Customer service Sports and entertainment Public relations. PR Telecommunications Media, entertainment, information and communication industries Communications engineering / telecommunications

About book

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Details

Author

Andrew Waite

Publisher

Taylor & Francis / Taylor & Francis /

Number of pages

504

Reviews

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