Timely contribution in view of the European Commission’s review during 2016-17 of its 2013 Recommendation on collective redress, and of a series of mass redress problems that have caused extensive political concern, notably mis-selling of Payment Protection Insurance, the PiP breast implant scandal, and VW-dieselgate.

This book charts the transformative shifts in techniques that seek to deliver collective redress, especially for mass consumer claims in Europe. It shows how traditional approaches of class litigation (old technology) have been eclipsed by the new technology of regulatory redress techniques and consumer ombudsmen. It describes a series of these techniques, each illustrated by leading examples taken from a 2016 pan-EU research project. It then undertakes a comparative evaluation of each technique against key criteria, such as effective outcomes, speed, and cost. The book reveals major transformations in European legal systems, shows the overriding need to view legal systems from fresh viewpoints, and to devise a new integrated model.

"[T]he book offers a tantalizing look at an alternative universe of mass dispute resolution and is sure to stimulate the imagination of scholars who think about the future of aggregation in the United States... The authors’ effort to sketch a possible future for aggregate dispute resolution creates an intriguing picture indeed." - Jotwell: The Journal of Things We Like (Lots)