How can we listen better to each other? How can we offer criticism without being hurtful? Why do communication recipes never work? In this book, Friedemann Schulz von Thun and Bernhard Poerksen, two prominent representatives of communication psychology and media studies, provide an introduction to modern communication psychology.

Written in dialogic form to be both humorous and serious, this book explores questions around communication and relationships, as well as around communication and the inner self. It presents easy‑to‑understand and practical communication models that can be adapted for a variety of settings, from coaching and teaching to mediation to consultancy.

Designed to help people communicate more successfully, this engaging book will be useful for therapists, counselors, coaches, and professional groups who want to improve communication for themselves and their teams. It will also be of interest to students of Communication Psychology and Communication Science.