An up-to-date course textbook that addresses the core concepts of quality and safety in healthcare.

Co-authored by two experts, the text is written in one voice providing continuity among chapters. Quality and safety are presented using scientific principles which allow for a methodology resulting in evidence-based measurement of outcomes. Examples and cases are provided throughout to illustrate key concepts and provide classroom or online discussion.

Ideal for graduate courses in nursing, physician assistance programs, and other healthcare personnel training.