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The textbook comprehensively examines the theoretical and practical aspects of quality management in tourism. It defines the postulates of quality in the areas of accommodation and catering services, transport, travel agency, and organisation and maintenance of tourist traffic. Numerous practical examples, scientific researches of domestic and foreign experts and personal observations of the author are presented. The essence of the quality of human resources is described, namely the importance of first-line staff for recognising the needs of consumers of tourism services, forming communication with the client as a result of continuous quality improvement.

For students studying in the specialities «Tourism», «Hotel and Restaurant Business», «Management and Administration», students of postgraduate education, teachers, quality auditors and anyone interested in the problem of quality of tourism services.