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The textbook is developed in accordance with the course programme, taking into account the current state of the art in the field of quality management, the basic information on quality management: concepts and categories, evolution of approaches are considered. Considerable attention is paid to the coverage of domestic and international experience in quality management.

The quality management systems presented in the ISO 9000 series standards, their development, implementation in enterprises, certification and audit are described.

The textbook is accompanied by practical tasks, essay topics, tests for knowledge verification, questions for self-control. This makes the textbook useful for teachers, students of economic specialities of higher education institutions, as well as practicing managers.

The textbook is intended for students of higher education institutions studying courses: "Management", "Business Organisation", "Quality Management of Production Systems", "Modern Technologies of Enterprise Competitiveness Management", postgraduate students and teachers of economic specialities, as well as for all those whose professional activities are carried out in the field of quality management.