The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.
Highlights include -
Practical, in-depth description of lean implementation, written in a conversational, easy-to-read styleA large quantity of case studies unavailable from any other single sourceResponds to your desire for real-world lean office information