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During his 25 years with the FBI, Frank Figlusi has thoroughly studied the reasons why good people do bad things. He is convinced that it is mainly a matter of a system that, at the level of values, rules or practices, allows or even encourages violations.

In his book, the author speaks frankly about the successes and failures of FBI agents at all levels, analysing them in terms of the FBI System: the seven pillars that hold the bureau together.

This system can be applied to building sustainable and effective structures in any field of activity.