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The updated edition of Secrets of Facilitation offers a wealth of targeted techniques for facilitators seeking effective, consistent and repeatable results. Based on Michael Wilkinson's proven SMART (Structured Meeting And Related Techniques) approach, the book can help you achieve amazing results in management, presentation, teaching, planning and sales, as well as other professional and personal situations. This expanded edition includes new chapters on virtual meetings, cross-cultural teams, and large groups and conferences. It also includes strategies for engaging teams, additional information on improving meeting productivity, and further guidance on preventing disruptive behaviour. In addition, the book contains a wealth of fresh case studies and a companion website with must-have tools and techniques for both novice and experienced facilitators.