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Renowned expert Jay Baehr provides outstanding examples of how to greet haters and explains how a positive attitude turns into money for you. You will learn about the types of haters and the common features of their complaints, the rules of behaviour, and tactics for influencing haters. And having mastered the science of greeting haters, you will be able to tame even the most hot-tempered of them and turn them into your friends and most loyal customers.

The book is available in the Yakaboo app for free reading in the PrivatBank library.