This book has been written specifically for postgraduate students carrying out small-scale research projects in and around their work environments and for those undertaking research projects as part of their higher education courses. The book will also be useful to teachers, tutors, lecturers and trainers who want to use the concept of practitioner-based enquiry to enquire into their own institutional practices, and produce reports which can be submitted for academic credits leading to the award of certificates and degrees from universities and other professional bodies.