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The textbook covers:

- what is quality, its perception, methods of evaluation and measurement, quality indicators, their establishment, control; application of statistical methods for control of products and processes of their manufacture; the role of standardisation in ensuring product quality; technical regulation as a means of confirming product quality; legal forms of product quality assurance, consumer protection; influence of prominent figures in the field of quality (quality gurus) on the economic development of countries;

- the quality management system of the enterprise for compliance with the requirements of DSTU ISO 9001: 2015, with examples of the implementation of the main provisions at the machine-building enterprise;

- issues of enterprise improvement using self-assessment mechanisms: benchmarking, EFQM enterprise excellence model;

- progressive forms of production organisation are considered: lean production, responsive and active production.

The textbook contains practical tasks and a QM test to consolidate the material studied.