"The 5th edition of Office Skills: A Practical Approach has been thoroughly revised and updated to address a majority of the common and specialist administration units in the Business Services (BSB07) Training Package. This comprehensive text has been completely restructured to align with the new BSB07 competencies. The text has been split into three books to cover the different levels of TAFE and VET in schools certifications for business and business administration. Book 2 covers elective and core units of Certificate II in Business. Chapters 9, 10 and 11 will be available on the Online Learning Centre. Workbook activities are now integrated within the main text and include knowledge questions throughout the book, as well as practical work tasks on perforated pages at the end of each chapter.