This is an automatically translated description

"This book is for everyone - from the director to the cleaner - and for everyone who wants to make a difference in the place where they work. It's about a set of small daily thoughts and habits that lead to business growth and sustainability: the way we talk, listen, argue, think, and see. It's not a multi-year, million-dollar programme; these small steps can be taken by anyone at any time, and these small steps mark the beginning of big changes."