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The objects and people around us affect our ability to participate in all aspects of social life. Our cities, workplaces, technologies, even our interactions with each other are all points of interaction for accessing the world around us. When we encounter these access points, sometimes we can easily interact with them, and sometimes we cannot. When interaction is difficult, many of us will try to adapt. But sometimes, no amount of creativity can make a solution work, because it simply doesn't match a person's physical or mental capabilities.

Around us, we can see many examples. A child climbs up on the table to wash his hands in the sink. Adults get lost looking for instructions to navigate software when it is updated with new features. We've all experienced mismatched interactions, such as ordering lunch from a menu written in a language we don't understand. This is the power of inconsistencies. They make public life accessible for some people, but not for everyone."

Inconformities are obstacles to interacting with the world around us. And they are a side effect of the way our world works. Inconsistencies are the bricks that build alienation. They can be perceived as small moments of irritation when technology doesn't work the way we hope it will. Or they can make you feel as if you've stumbled upon a locked door with a big "No Trespassing" sign. It hurts in both cases."

In this book, we take a deep dive into how inclusion can be a source of innovation and growth, especially for digital technologies.