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From the publisher:

The textbook deals with the issues of providing consumers with tangible and intangible services. Information is provided on the organisation of service maintenance of technically complex goods, the system and types of maintenance and repair of machines at an industrial enterprise, the principles of organisation and technology of providing socio-cultural and information services to the population. Examples of solving practical problems that arise in the maintenance of machinery are given, questions for self-control of users' knowledge and tasks for individual and independent work are developed. The textbook is aimed at improving the level of education in the field of service provision and is intended for management specialists, postgraduate students and students of the speciality "Management of Organisations."