The material included in this book has emerged over several years of mentoring, coaching and training. Following a qualitative survey, the authors identified the key components of both mentoring and coaching and the need to clarify the similarities and differences between them. The book updates the area of mentoring and coaching with emotional intelligence and includes: Coaching and mentoring questionnaires to assess skill level Powerful techniques for short-term and long-term interventions Practical tips and exercises Strategies suitable for both mentor and coach