Day-in, day-out, managers and supervisors face a myriad of personalities in the workplace. Managing these individual characters can sometimes drive even the calmest boss into a frenzy. Here, for the first time in English, is a humorous, yet practical and effective title on how to deal with all those seemingly `incompetent’ people on your staff. Step-by-step, author Gabriel Ginebra guides you through the `Fougi Model’ to diagnose inefficiencies and you’ll learn how to discern and improve peoples’ behaviours in the workplace. Business readers the world over have been impressed with this innovative approach to managing staff; you too, can benefit from this wisdom.