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For almost 80 years, the author of this book has been helping people make friends, gain trust, and build strong relationships. Extremely complex things are explained in simple and accessible words.

These simple recommendations will help you:

get out of a dispute, preserving dignity and friendly relations with your opponent;say "no" without pushing the person away;skilfully manage subordinates and find a common language with managers.

You can apply for your dream job - and GET it. You can accept your job and IMPROVE it. You can take control of any situation and make it work for you!