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The textbook summarises and systematises the material on the basics of psychology and ethics of communication in the field of management, business relations, and scientific organisation of work. The issues of communication as a social phenomenon, functions of communication, the importance of non-verbal communication in business relations, forms and styles of business communication, requirements for a modern manager, management styles, office etiquette, moral and ethical problems of the individual are widely covered. The nature of industrial conflicts and ways to resolve them are considered. Specific examples of organising the work of a modern manager and leader are given.

The manual will allow you to get acquainted with the theory, methods, methodology and art of business communication, management activities in modern conditions of production organisation, to practically master the relevant skills and abilities.