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Imagine: you decide to wash your hands in a stylish designer sink. It's such a familiar daily routine... But now you want to drain the dirty water from the sink and can't find a single button, knob or even a lever. You search the sink with the meticulousness of an investigator - in vain. You try to pry the drain plug with a spoon - no luck. It is only after the tenth attempt, when your sleeves are stained and your mood is hopelessly spoilt, that you realise that you should have... pushed the cork. This is one example of an absurd design that does not take into account the user's needs and is simply annoying. And there are many such things. Exquisite but non-functional doors, bizarre chairs, strange kettles and refrigerators - Donald Norman gives many examples of design mistakes that make consumers feel confused and not very smart. This book teaches us to spot good design and the techniques that thoughtful designers use to make our lives more comfortable and stylish at the same time.