Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:

• focus on listening
• making calls
• receiving calls
• receiving and leaving messages
• dealing with problems
• conference calls

Telephoning provides six core units, each containing these sections:

• "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
• "presentation and practice" of core language connected to each skill.
• "over to you", which allows students to apply what they have learned to their real-life work situation.