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This book provides a detailed and non-trivial account of business processes, their benefits for different companies, and key approaches to formalising them. It will be useful both for beginners who have only recently learnt about the process approach and for those who have experience of working with business processes. The author, a consultant with many years of experience in systematising business processes, tells about working on processes in a lively and humorous way, supporting the theoretical knowledge with examples from her own experience and stories from her clients. The book contains practical tasks, questionnaires, and checklists that will help you move from theory to practice as you read.