• There are 12 free-standing units which cover a range of important topics, such as: Types of accommodation; Dealing with complaints; The business traveller.
• Each unit contains a balanced variety of listening, speaking, reading, and writing activities. A Language study section in each unit concentrates on the language structures that occur frequently in the context of hotel work.
• The reading and listening materials are authentic wherever possible and have been put together with the co-operation of a number of hotel chains, independent hotels, and tour operators. The text types vary from formal letters to computerized bills and rooming lists.
• Key vocabulary is introduced in context through the reading and listening passages, and is developed in Word study sections. The Vocabulary section at the end of each unit consists of a monolingual glossary of important words and expressions.